At Viva Asian Greek, we take pride in offering custom-made products tailored specifically for you. Because of the personalized nature of our products, we do accept returns under certain conditions. Please review the following:

Eligibility for Returns
We accept returns under the following circumstances:

• Defective Merchandise: If the item arrives damaged or defective, you will receive a full refund.
• Order Errors: If the item you received does not match your order (e.g., incorrect size, color, or design), you will receive a full refund.
• Normal Returns: If you simply change your mind or no longer want the product, a 30% restocking fee will be deducted from the original price of the returned item. The customer is responsible for return shipping fees.

How to Initiate a Return
If your order qualifies for a return, please follow these steps:

1. Contact us within 7 days of receiving your order.
2. Provide your order number, a detailed description of the issue, and clear photos of the defective or incorrect item (if applicable).
3. Once your return is approved, we will provide further instructions, including a return shipping label if applicable.

Important Notes

• All requests for returns must meet the above criteria to be considered.
• Approved returns will be eligible for a replacement or store credit. Refunds will only be issued for defective merchandise or order errors.

Thank you for your understanding and support as we strive to create high-quality, personalized products for our sisters and brothers!